Our customers are the foundation of Guide to Greenland so we make great efforts to provide you with the best possible service.
We are located in Greenland and cooperate with everyone involved in the Greenlandic tourism industry. We are therefore perfectly placed to quickly react to changes or new wishes you may have to ensure you have the trip of a lifetime.
The earlier you book your trip, the better the prices will be, and the more likely you will be able to book the tour you want for the dates/times you want.
Package tours can be sold out more than half a year in advance (note that Guide to Greenland does not include international flights in packages, except where indicated from Iceland or Denmark). Day trips may sell out closer to your arrival date, but for popular destinations, certain dates/times can also sell out months in advance. We recommend that you secure all of your experiences by booking them well in advance of your trip.
All cancellations must be made via e-mail.
Although Guide to Greenland is committed to ensuring the best protection and service for our customers in the event of a cancellation, we are obliged to charge cancellation fees. This is in accordance with Greenland travel industry business practices. Details can be found in our general cancellation policy
Note: Due to COVID-19, a temporary cancellation policy applies. You can find it in the footer of the website under the "Terms & Conditions".