Terms of service

We always try to help travellers fulfill their dream vacation. If you need to change the details of your trip you are always welcome to contact us and we will make the necessary arrangements.

The earlier you reserve your trip the better availability you can find and the better rates you can get. Please note that Guide to Greenland does not include international flights in packages, except travels from Iceland.

Cancellation Policy

All cancellations must be made by e-mail. Guide to Greenland making effort to ensure the best protection for the client in case of cancellations. However, in conformity with business practices within the Greenlandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

 

Cancellation of day tours

If the client cancels their participation:

  • No charge if it is cancelled 25 days prior to departure.

  • 50% charge of tour price if it is cancelled between 24 and 8 days prior to departure.

  • 100% charge of tour price if it is cancelled within 7 days prior to departure.

Cancellation of Car Rentals

You can cancel your car rental reservation up to more than 24 hours before departure and receive a full refund.

Cancellation of accommodations

If the client cancels their participation:

  • No charge if it is cancelled 48 hours before arrival.

  • If it is cancelled less than 47 hours before arrival the hotel is entitled to a compensation corresponding to the price of the booked hotel services for the first day. A NO-SHOW bill will be issued if no cancellation is announced in time, this also applies to flight cancellation.

Cancellation of Multi-day tours and packages

If the client cancels their participation:

  • No charge if it is cancelled within 72 hours after booking is made.

  • 15% charge of booking price if it is cancelled between 72 hours after booking and up to 8 weeks prior to departure.

  • 60% charge of booking price if it is cancelled between 7 and 4 weeks prior to departure.

  • 100% charge of booking price if it is cancelled within 3 weeks prior departure.

Changes (of ANY kind) will cost 10% of the tour package price.

Cancellations by Tour operator

Guide to Greenland reserves the right cancel due to bad weather/ice conditions and technical problems. Please note that tour operator evaluates and makes the decision to cancel the tour due to the bad weather, not the customer.

In this case, we first try to re-schedule, if not possible, the customer gets a full 100% refund

Minimum number of participants

If the number of minimum participants is not reached, Guide to Greenland reserves the right to cancel the tour. However, sometimes there is a possibility to pay extra and go on the tour without the minimum number of participants reached. In this case, we first try to re-schedule, if not possible, the customer gets a full 100% refund

Price change after reservation

Please note that we continuously update price list. Considering that Guide to Greenland reserves the right to increase the price after reservation if tour operators or Air Lines raise the price. However, price rarely increases after reservation.

How to cancel or change a booking

All cancellations must be made through the voucher that you receive on your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. If you can not cancel or modify your booking then the time to do so has expired.

Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to info@guidetogreenland.comwith the email subject as: Refund Request - "Order number".

We do not charge anything for helping you change or rearrange your booking for all types of tours, packages and car rentals. But costs can change accordingly with your new details, depending on hotel rates, car rentals etc. In that case we will either notify you about the increased costs or refund you the difference.

Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in number of pax. 

For day tours and car rentals, please let us know your changes at least 24 hours in advance for the change to take effect. For multi-day tours and packages, please allow 7 days in advance. Please also note that we might not be able to fulfill your changed requirements due to lack of availability. But we will always do our best.

Pickups

During the booking process you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is nonrefundable.

If you do not know your pickup location at the time of booking, you can choose to update your pick up location later, up to 24 hours before tour departure. Click on the email in your voucher email to update your pickup location and other details. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location update.

Terms of payment

When you reserve online a full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. The rest of your payment must reach us 30 days before your arrival. Please contact sales@guidetogreenland.com for this service.

We always charge in Danske Kroner. On our website you can view an estimate of prices in a number of currencies. This is only to help you understand the approximate price in your preferred currency. Final payment is always conducted in DKK. We also refund in DKK. Guide to Greenland is not to be held liable to any loss in currency exchange during transactions.

General terms

Guide to Greenland cannot be liable to any loss, damage, accidents, injuries or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road, boat route conditions or should the necessity arise because of unforeseen reasons.  We advise all travelers to purchase a comprehensive travel insurance to minimize possible loses due to unforeseeable situations during your travel. If you have a complaint about any of our partners please contact us in the email info@guidetogreenland.com and we will protect your rights. 

Car rental terms

All drivers must be a minimum of 20 years of age and have had a driver’s license for at least 1 year. When you receive your car you must present a valid drivers license and a credit card. You will be asked to sign a contract with the car rental. We advise you read this contract carefully and make sure that you are aware of the different insurances that you choose; what you are insured for, self-risk and more.

Guide to Greenland cannot be liable to any damages, injuries, accidents or sickness during your stay in Greenland. All matters related to damages to the car are dealt with directly with the car rental. If you have any complaints about one of our car rental partners please send us an email to info@guidetogreenland.comand we will help you protect your rights.