Greenland Adventures by Icelandic Mountain Guides

DAY TOURS All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our web site. Prices are guaranteed after full payment has been made. CANCELLATION All cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows: CANCELLATION CHARGES DAY TOURS A fee of 45.000 ISK is non-refundable 60% of tour price, if cancelled formally 30 – 59 days prior to departure. 80 % of tour price, if cancelled formally 16 – 29 days prior to departure. 100 % of tour price, if cancelled formally within 15 days prior to departure. INSURANCE We advise all our clients to have travel insurance. OTHER All complaints must reach GAIMG within 7 days from departure from Greenland. Otherwise possible compensation is not valid. Note: GAIMG reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of GAIMG. The client takes full responsibility for meeting the physical fitness level requirements of their trip. Clients that are not physically fit for their tour can be dismissed from the tour at their own expense. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. GAIMG do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes. Multi-Day Tours All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our web site. Prices are guaranteed after full payment has been made. CANCELLATION All cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows: CANCELLATION CHARGES The non-refundable fee differs regarding the type of tour you are choosing: GAIMG reserves the right to keep the below fee to cover costs, if clients do formally cancel their participation within six months of departure. MULTI-DAY TOURS A fee of 15% of the price per person is non-refundable 60 % of tour price, if cancelled formally 30 – 59 days prior to departure 80 % of tour price, if cancelled formally 16 – 29 days prior to departure 100 % of tour price, if cancelled formally within 15 days prior to departure TAILOR MADE TOURS Confirmation fee of 50% must be paid at booking, and full payment must have arrived 9 weeks prior to departure Otherwise same terms apply ACCOMMODATION IN KULUSUK HOSTEL Cancellation received more than 14 days prior to arrival are fully refunded Cancellation received less than 14 days prior to arrival will be charged full price CHANGE FEE: If one requests changes to pre-made packages (i.e. self-guide packages), such as adding nights into the program, changing hotels or dates a change fee of EUR 100,- will be charged. Please note that there is no fee for booking additional nights in Reykjavík before or after a tour/package. Last minute change fee: If a confirmed service is changed less than two weeks prior to arrival of the client, change fee of EUR 100,- will be charged. Last minute booking fee: A last minute booking fee of EUR 100,- will apply to all bookings requested within two weeks of client’s arrival. This fee will apply to bookings for self-guide packages. This however does not guarantee confirmation and will therefore only be charged for confirmed bookings. INSURANCE We advise all our clients to have travel insurance that includes (helicopter) rescue. VALIDITY OF PRICES All rates quoted or shown in our tariffs are based on current purchasing prices in Iceland. GAIMG reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. GAIMG will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. OTHER All complaints must reach GAIMG within 7 days from departure from Greenland. Otherwise possible compensation is not valid. Note: GAIMG reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff of GAIMG. The client takes full responsibility for meeting the physical fitness level requirements of their trip. Clients that are not physically fit for their tour can be dismissed from the tour at their own expense. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. GAIMG do not assume responsibility for accidents or death that can be traced to the participant´s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes. Greenland Adventures by Icelandic Mountain Guides The untamed, powerful, and pure nature on the world’s largest island evokes a sense of peacefulness and timelessness. For many on the Greenland Adventures team, our love for this country has been strong since childhood. In fact, the majority of the team are native Greenlanders that have migrated to Iceland. After embarking on countless expeditions, mountaineering journeys, and discovery adventures, we know the lay of the land. We are pioneers when it comes to traveling in the vast and mostly isolated wilderness of Greenland. Our expertise has been developed through decades of experience, and extensive knowledge of the land and people. We have worked on different terrains and regions of the country, and that is reflected in the number, variety and depth of our tours. We work closely with local suppliers with the aim of developing Greenland as a destination in a sustainable way. Our main focus is to provide cultural exchange, interaction with the environment, authentic and thrill-seeking, yet safe, adventures. We achieve this by creating high quality products and unique experiences in an unspoilt destination for all pioneering spirits and adventurers. Greenland.is - Adventures by Icelandic Mountain Guides - Privacy Policy: What information do we collect? We collect information from you when you place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at /PracticalInformation/TermsofPayment/ Your Consent By using our site, you consent to our web site privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page. Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. / Stórhöfði 33 Reykjavík 110 Iceland info@greenland.is +354 587 9999 Safety Policy Icelandic Mountain Guides is the leading company in Iceland when it comes to setting the safety standard for outdoor adventure activities. Exceeding the requirements of Icelandic government regulations, every excursion demands a consideration of the following: Route planning, risk identification and mitigation Communication and evacuation procedures First aid and rescue procedures We reduce risk further by maintaining a low client-guide ratio (the lowest in Iceland) and we employ guides that are trained to a very high standard. However, we are never complacent and, to ensure that our “best practice” approach is applied at every turn, we invest in an ongoing training regiment for everyone on the IMG team. Travelling in a wild country is never altogether safe. However we firmly believe that through the application of our safety procedures and by investing in the personal development of our staff, we can minimize the risk to our customers well being.