Terms and Conditions
Plain-language summary
Greenland is an Arctic destination. Weather, ice, sea conditions, flight operations and harbor or airport decisions can change plans at short notice. Safety comes first. Please read these terms before booking, keep your contact details correct, and consider travel insurance covering missed departures, weather disruption and supplier cancellation, and such.
1. Who you book with and how it works
Guide to Greenland is a Greenlandic marketplace for travelers. Many tours are delivered by independent local operators. Your order confirmation email serves as your voucher unless a ticket is attached. Both types may contain tour-specific terms. If they differ from the terms described here, the terms for your specific booking apply.
2. Staying connected
We may need to contact you before or during travel. Please use an email and phone number you can access in Greenland and check them daily. We recommend you buy a Greenlandic eSIM. Many roaming services do not work properly in Greenland, no matter what they might promise. Buy eSIM here.
3. Cancellation by you
Cancellation requests must be sent by email to with your booking number. The cancellation time is when Guide to Greenland receives your email.
Day tours, unless your product page or voucher states otherwise:
- More than 30 days before departure: 90% refund.
- 15-30 days before departure: 50% refund.
- 14 days or less before departure, or no-show: no refund.
ALL TOURS have a nonrefundable 10% charge of the tour price. The 10% non-refundable part covers credit card payments, bank and handling costs. An extra cancellation fee can apply.
Refunds are normally sent via the original payment method.
4. Multi-day tours and packages
Multi-day tours, packages, accommodation, flights and private arrangements may have different supplier rules. The specific cancellation terms should be shown before payment and in your confirmation, where possible. Unless your booking states otherwise, a maximum of 80% is refundable after confirmation. Non-refundable supplier, airline, accommodation or transport costs may also increase the non-refundable amount.
5. Flight, cruise, and transport delays or cancellations
If your independently booked flight, cruise ship or transport is delayed or cancelled and you miss the tour, this is normally treated as a no-show. We will try to help by rescheduling, reselling the seat, or asking the operator for flexibility, but we cannot guarantee a refund. This is a key reason to buy travel insurance. Please see section 7 too.
If your flight or cruise ship is cancelled/delayed, please contact Guide to Greenland as soon as possible with your order number and any extra information needed to reschedule your tour (for example, new flight times/dates).
6. Cancellation or changes by Guide to Greenland or our local operator
A tour may be cancelled or changed for safety reasons, weather, ice, technical issues, harbor or airport conditions, or too few participants. The operator, captain, pilot or guide decides whether conditions are safe.
If the operator or we cancel before the tour starts, we will first try to reschedule. If rescheduling is not possible, you will receive a refund for the cancelled service, minus any clearly disclosed non-recoverable third-party costs.
If the only reason is that the minimum number of participants is not reached, you will receive a full refund unless you accept another solution, such as paying extra for a private departure.
If we make an error, you are refunded 100%. If we cannot reach you with a time change, it is not an error.
7. Be aware of these special terms for weather changes or cancellations
Greenland has Arctic weather conditions. This means storms, snow blizzards and ice preventing sailing, landing or take-off. All zthis are subject to changes very fast, often within a few hours. This is a condition you need to accept while visiting the arctic. The nature here is still the strongest.
In the worst-case scenario, you might get stranded and never reach your destination. If you are no-show or delayed, it might mean you miss your day tour with no chance of rescheduling.
If your flight is canceled due to bad weather, it still can be good weather at the destination, and the tour still goes without you.
The hard truth is, that we are not always able to refund you, however unfair a situation you are in. Weather challenges are not anyone’s fault, and if our operators have empty seats, we sometimes need to cover their cost and can’t refund you, however unfair it might seem. Otherwise, we would have to pay twice, which we can’t afford on a larger scale.
Let’s say a cruise ship don’t call in a harbor due to ice conditions. Then ships own tours sold onboard are refunded, as they do not do anything anyhow. But we have several operators waiting and need to pay them a minimum fee. On top we paid 5% receiving your purchase, and 5% when refunding you. Best case would then be 80% refund, worst case no refund at all.
Be assured we do our best to help you but we can’t process hundreds of cases in one day. We always prioritize those on tour who can still get some adventures by helping them reschedule. Rest assured we do all we can to refund if possible, and we always try to answer, however long time it might take. Many of our operators are small and busy during summer, so we might not settle a weather dispute until winter.
8. Prices and changes after booking
We work hard to keep prices accurate. Once confirmed, your price will normally not change. If a supplier, airline, tax, fee or fuel surcharge outside our control changes the cost, we will explain it before charging any extra amount. If the change materially affects your trip and you do not accept it, we will help you cancel the affected service under the applicable supplier terms.
9. Passports, visas and insurance
You are responsible for valid passports, visas, entry rules, health requirements and travel insurance and such. Rules can change, so please check the relevant authorities before departure.
Guide to Greenland assumes NO liability for lack of a valid passport, required visas, or entry permits.
Further information on visa rules can be found on the Greenlandic Ministry of Foreign Affairs website at
( DK www.nyidanmark.dk UK https://www.nyidanmark.dk/en-GB/ ) plus you may ask your local embassy.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
We recommend purchasing travel insurance covering your trip to Greenland. Do not book connecting flights too close to your flight to Arctic Greenland as changes due to weather are common.
10. Website information
We do our best to keep tour descriptions, prices, availability and practical information accurate. Errors can happen, especially in a fast-changing Arctic destination. If we discover an important error, we will contact you as soon as reasonably possible.
11. Liability
Guide to Greenland is not responsible for indirect losses such as (but not limited to) missed flights, unused accommodation, lost income, lost opportunities or other consequential costs caused by delays, cancellations, weather, ice, technical issues, government actions, third-party suppliers or events outside our control. Nothing in these terms limits rights that cannot legally be limited.
Please note: Guide to Greenland cannot be held responsible for missed tours due to flight or cruise ship delays or cancellations. Such instances are considered no-shows and are generally non-refundable. However, we’ll always do our best to help reschedule your tour if possible.
We strongly recommend purchasing travel insurance for your trip to Greenland.
