Terms & Conditions
By using www.guidetogreenland.com or any Guide to Greenland affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
If you do not agree to be legally bound by all the following Terms & Conditions, please do not use Guide to Greenland or affiliated websites.
Guide to Greenland may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Guide to Greenland. Your continued use of guidetogreenland.com or a Guide to Greenland-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content owned by Guide to Greenland (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal use.
Any commercial use of Guide to Greenland content requires the prior written permission of Guide to Greenland.
You agree to use guidetogreenland.com and Guide to Greenland-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Guide to Greenland.
Your use of guidetogreenland.com or any Guide to Greenland-affiliated sites is intended for personal, use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Guide to Greenland.
You represent and warrant that you (a) have not previously been suspended by Guide to Greenland or otherwise banned from the site; (b) are not a direct competitor of Guide to Greenland; (c) do not have more than one Guide to Greenland account at any given time; and (d) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.
We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Guide to Greenland does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.
User Accounts
You need to create an account and provide information about yourself in order to use some of the features on the site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.
Your account in is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.We reserve the right to close your account at any time.
Content
You can contribute to the site in a number of different ways, including writing reviews, commenting on articles, uploading photos, filling out your public profile, and rating other users’ contributions (your “Content”).
We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site’s users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
You alone are responsible for your Content. You assume all risks associated with your Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein. You may not imply that your Content is in any way sponsored or endorsed by Guide to Greenland.
You may expose yourself to liability if, for example, Your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
Guide to Greenland and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
Liabilities
Guide to Greenland does not operate any tours but directs you tours operated by operators and service providers in Greenland. Neither does Guide to Greenland charge users any fees, and as such, can not be liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.
The same goes with our locals. Anyone knowledgeable about Greenland can maintain a blog in Contact a Local, provided they have a clean criminal record. Locals agree to blog and offer services under their own names and/or companies, and as such, Guide to Greenland can not be liable for any infringement of copyright, accidents, losses, injuries, damages, delays, expenses due to any action or inaction on their part, services or product.
If you have any complaints about a tour or a local you were directed to through www.guidetogreenland.com please let us know so we can help you address your grievances.
The email sales@guidetogreenland.com directs to our project manager.
As the terms and conditions of each tour operator may vary, please read the terms and conditions of each operator you have purchased a tour from.
Check the voucher you receive on your email for details.
Pricing & Inclusions/Exclusions
All products, tours and services offered by Guide to Greenland are valid as per the dates displayed at guidetogreenland.com or any Guide to Greenland-affiliated website. Occasionally suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. Guide to Greenland is not responsible or liable for any information of tours that it does not directly provide.
Prices listed on guidetogreenland.com and Guide to Greenland-affiliated websites are per person, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Guide to Greenland.
Price quotations are subject to change without notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of guidetogreenland.com or Guide to Greenland-affiliated websites.
Cancellation policy
All cancellations must be made by e-mail. Guide to Greenland making effort to ensure the best protection for the client in case of cancellations. However, in conformity with business practices within the Greenlandic travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:
Day tours
- 40% charge of the tour price if it is cancelled before 15 days prior to departure.
- 80% charge of the tour price if it is cancelled between 14 and 8 days prior to departure.
- 100% charge of the tour price if it is cancelled within 7 days prior to departure.
Please note: Guide to Greenland is not responsible for flight or cruise ship delays or cancellations. We are always trying to do our best and try to reschedule your tours, if possible. If is not possible it will be considered as no-show with no possibility to claim the refund. We advise purchasing travel insurance while visiting Greenland.
Please note: credit card fees and service fees are not refundable.
Multi-day tours
Every vacation package or Multi-day tour is unique. Right now cancellation fees vary from a minimum of 15%, but this is subject to change, as we have no guarantees from our partners or airlines for the time being. Therefore if you need to adjust your travel plans to Greenland please kindly email us and we will try our best to present you with an alternative plan.
Please note credit card fees and service fees are not refundable.
Cancellations by Tour operator
Guide to Greenland reserves the right cancel due to bad weather/ice conditions and technical problems. Please note that tour operator evaluates and makes the decision to cancel the tour due to the bad weather, not the customer. In this case, we first try to re-schedule, if not possible, the customer gets a full 100% refund.
Minimum number of participants
If the number of minimum participants is not reached, Guide to Greenland reserves the right to cancel the tour. However, sometimes there is a possibility to pay extra and go on the tour without the minimum number of participants reached. In this case, we first try to re-schedule, if not possible, the customer gets a full 100% refund.
Price change after reservation
Please note that we continuously update price list. Considering that Guide to Greenland reserves the right to increase the price after reservation if tour operators or Air Lines raise the price. However, price rarely increases after reservation.
Accommodation reservation
If the client cancels their reservation:
Cancellation of accommodation will be charged 10% of the booking to cover part of our online charges and credit card transaction cost.
50% charge of tour price if it is cancelled between 35 and 14 days prior to departure.
100% charge of tour price if it is cancelled within 13 days prior to departure.
A NO-SHOW bill will be issued if no cancellation is announced in time, this also applies to flight cancellation.
Please note credit card fees and service fees are not refundable.
Passports, Visas & Insurance
It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
Disclaimers & Limitations of Liability
Under no circumstances will Guide to Greenland or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of guidetogreenland.com regardless of the form of action.
Guide to Greenland and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.
Furthermore, Guide to Greenland and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
Guide to Greenland’s content – including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to Guide to Greenland, guidetogreenland.com and/or to a Guide to Greenland-affiliated website, service provider, operator and/or distribution partner is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
At Guide to Greenland we check and recheck the details about all the products and services we offer for accuracy. However, Guide to Greenland does not warrant that functionality, content or information contained on guidetogreenland.com or any Guide to Greenland-affiliated website will be uninterrupted or error free, that defects will be corrected, or that guidetogreenland.com or the servers that make it available are free of viruses or bugs.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
Restrictions on Use
You agree that you will not, and will not assist or enable others to:
– use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of the site;
– use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
– use the site in a manner that may create a conflict of interest, such as trading reviews with
– other business owners or writing or soliciting reviews;
– use the site to promote bigotry or discrimination against protected classes;
– use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
– use the site to submit or transmit pornography or illegal content;
– use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
– use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
– attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.
Account Termination
We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Site if you misuse the Site. Any such termination or suspension could prevent you from accessing your account, the Site, your Content, Site Content, or any other related information.
You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.
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